Private Policy

Last updated: 14 January 2026

Anvia Mobility (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or engage with our services.

This policy applies to information collected through www.anvia.co.nz and related communications.

Purpose of Our Website

The Anvia Mobility website provides general information about mobility equipment, assistive solutions, and related services.
It is not intended to replace clinical advice or assessment.

Our website may include links to third‑party websites. Once you leave our site, we are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies.

What Personal Information We Collect

We may collect personal information directly from you, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Enquiry or correspondence details

  • Any other information you voluntarily provide through forms or communications

We may also collect non‑identifying technical information automatically when you use our website, such as:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referral source

How We Use Your Information

We use personal information solely for legitimate business purposes, including:

  • Responding to enquiries and requests

  • Arranging assessments, demonstrations, or follow‑ups

  • Communicating service‑related information

  • Improving our services and website functionality

  • Meeting legal and regulatory obligations

  • Internal record keeping and administrative purposes

    We do not collect personal information unless it is reasonably necessary for these purposes.

Disclosure of Personal Information

We do not sell, rent, or trade personal information.

We may disclose personal information only where:

  • It is required to provide services you have requested

  • It is necessary to comply with legal obligations

  • It is required by law enforcement or regulatory authorities

  • You have given consent

  • Disclosure is permitted under the Privacy Act 2020

Any third‑party service providers we engage are required to protect personal information in accordance with New Zealand privacy standards.

Storage and Security

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, or disclosure.

Security measures include administrative, technical, and physical safeguards. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We take reasonable steps to ensure personal information is accurate, up to date, and complete. Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Cookies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site.

Cookies may collect non‑identifying information such as browser type, pages visited, and session duration. You can control cookies through your browser settings.

Disclosure of Information

We do not share personal information with third parties except:

  • Where required by law (e.g. court orders, legal obligations)

  • With trusted service providers who assist us in operating our website or services, under confidentiality obligations

We do not use personal information for third‑party advertising.

Data Storage and Retention

Personal information is stored securely and retained only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Meet legal or regulatory requirements

When no longer required, information is securely deleted or anonymised.


Your Rights Under the Privacy Act 2020

Under New Zealand privacy law, you have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Ask questions about how your information is used

Requests can be made by contacting us using the details below. We aim to respond within a reasonable timeframe.

If personal information is transferred outside New Zealand, we take reasonable steps to ensure that the recipient provides comparable safeguards to those required under the Privacy Act 2020.

Information Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.
However, no method of electronic transmission or storage is completely secure.

Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from individuals under 16 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. Continued use of the website constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Anvia Limited
📧 customerservice@anvia.co.nz
🌐 www.anvia.co.nz