Shipping & Returns Policy

Ordering and Enquiries

At this time, Anvia Mobility does not offer online checkout or automated purchasing.
Our focus is on clinical suitability, test drives, and personalised customer support to ensure the right equipment is selected for each individual.

To discuss a product, arrange a test drive, or request a quote, please contact us by email:
customerservice@anvia.co.nz

Shipping

Delivery Locations

Anvia Mobility currently supplies products within New Zealand only.

Shipping Arrangements

Shipping is arranged after consultation and confirmation of product suitability, configuration, and delivery requirements. Shipping costs are calculated individually and confirmed before dispatch.

Delivery may be arranged to:

  • Residential addresses

  • Clinical or care settings

  • Other agreed locations within New Zealand

Some products may require pre‑delivery checks, configuration, or coordination with clinicians, which can affect dispatch timing.

Shipping Timeframes

For in‑stock items that do not require custom configuration:

  • Wellington region
    Orders confirmed before 2:00pm on business days are typically delivered the next business day.

  • Other regions in New Zealand
    Delivery timeframes are dependent on the selected freight or courier provider and will be confirmed at the time of dispatch.

Please note that delivery times may vary for:

  • Rural addresses

  • Larger mobility equipment

  • Custom‑configured or clinically prescribed products

Returns

Due to the clinical and assistive nature of our products, returns are managed carefully to ensure safety, hygiene, and suitability.

Change‑of‑Mind Returns

Change‑of‑mind returns may be considered within 14 days of delivery, on a case‑by‑case basis, where all of the following conditions are met:

  • The item is unused and in as‑new condition

  • The item is returned in original packaging

  • The product has not been customised, configured, or prescribed for individual use

Return approval must be confirmed with Anvia Mobility prior to sending any item back.

Where a change‑of‑mind return is approved, a refund may be issued less a 10% administration fee, which covers handling, assessment, and processing costs. Return shipping costs are the responsibility of the customer unless otherwise agreed.

Faulty or Incorrect Goods

Anvia Mobility complies with the Consumer Guarantees Act 1993 (NZ).

If a product is faulty, damaged on arrival, or does not match its description, you may be entitled to a repair, replacement, or refund, depending on the nature of the issue. These rights apply in addition to any manufacturer’s warranty and cannot be excluded.

Please contact us as soon as reasonably possible so the issue can be assessed and resolved..